Refund & Exchange


Dear friend,

Thank you very much for visiting our after-sales self-service web page.

We’re very sorry for any inconvenience may caused.

We sincerely hope whatever problems you are experiencing can be solved.

Please contact us and let us know what we can do to help you at any time.

Thank you in advance for all the information you are providing.





80-day money-back guarantee for any reason.

Customer is welcomed to return your undamaged ZVE product and receive a full refund for ANY reason in 80 days.





18-month warranty for quality-related issues.

We take care of all quality-related issues with a REPLACEMENT or FULL REFUND in 18 months.